We are sure you will love your Pretty Brave shoes, but when purchased online, we do have a returns policy on our items, should you not be completely happy with your purchase.


Please email us at telling us your name, contact details and reason for the return. We will be in contact shortly.

Please do not send items to our PO BOX address as they are not always delivered and subsequently can get lost.

Returns policy for items purchased online at or in our Flagship Store

  • Full-priced items can be returned for a full refund on the product.
  • Returns on sale items are not accepted. Exchanges on sale items will be reviewed on a case by case basis depending on product availability.
  • We must receive the items within 30 days of receiving your order.
  • The cost of returning an item for refund or exchange is at your expense.
  • If a refund is made, it will be processed via the same method of payment used for purchasing, less the shipping cost.
  • All items must be returned in their packaging in perfect condition.
  • To help process your refund or exchange quickly, please include the original invoice that comes with the shipment, and details about the return/exchange.
  • We cannot refund any shipping or customs charges, however you may be able to recover costs by contacting your local customs office directly.
  • Our returns and exchange policy is for purchases made online at and our Flagship Store only.

Items purchased from a Pretty Brave stockist

Pretty Brave products purchased through our stockists, adhere to the individual stockists policy and as such, purchased products can only be returned to the original place of purchase.

Faulty Goods

We design and make our products with great care.

All items are checked before sending, however in the remote event you receive an item that is faulty or damaged, please contact us at, describe the fault, attach photos showing the problem and include your contact details.

We will be in contact shortly.