We are sure you will love your Pretty Brave shoes, but when purchased online, we do have a returns policy on our items, should you not be completely happy with your purchase.


You can now request a return via your Pretty Brave customer account. Click here to log in and access the order you want to return.

  • If your order has more than one item, then select the items that you want to return. Select a return reason and add a note (eg I wish to swap to a size M).
  • Click Request return. When your return request is approved you receive an email with shipping instructions.
  • After the product is returned, you will receive a refund, replacement product or store credit.

For more information, please email us at 

Returns policy for items purchased online at or in our Flagship Store

  • Full-priced items purchased online can be exchanged or refunded. Full-priced items purchase in-store can be exchanged or returned for a store credit. 
  • We do not accept returns on sale items. Exchanges on sale items will be reviewed on a case by case basis depending on product availability.
  • We must receive the items within 30 days of receiving your order.
  • The cost of returning an item for refund or exchange is at your expense.
  • If a refund is made, it will be processed via the same method of payment used for purchasing, less the shipping cost.
  • All items must be returned in their packaging in perfect condition.
  • To help process your refund or exchange quickly, please include the original invoice that comes with the shipment, and details about the return/exchange.
  • We cannot refund any shipping or customs charges, however you may be able to recover costs by contacting your local customs office directly.
  • Pretty Brave do not have any legal obligation reimburse you, or take back the goods and give you a refund, just because it has gone on sale after the purchase has been made. If something you bought goes on sale a few days later, Pretty Brave will not reimburse you the price difference.

Items purchased from a Pretty Brave stockist

Pretty Brave products purchased through our stockists, adhere to the individual stockists policy and as such, purchased products can only be returned to the original place of purchase.

Faulty Goods

We design and make our products with great care.

All items are checked before sending, however in the remote event you receive an item that is faulty or damaged, please contact us at, describe the fault, attach photos showing the problem and include your contact details.

We will be in contact shortly.