RETURNS

We are sure you will love your Pretty Brave shoes, but when purchased online, we do have a returns policy on our full priced items, should you not be completely happy with your purchase.
 
ITEMS PURCHASED AT WWW.PRETTYBRAVE.COM
    1. Full-priced items can be returned for a full refund on the product.
    2. We must receive the items within 30 days of receiving your order.
    3. The cost of returning an item for refund or exchange is at your expense.
    4. If a refund is made, it will be made to the original purchaser's credit card or Paypal account, less the shipping cost.
    5. All items must be returned in their packaging in perfect condition. Please use the outer brown box to ensure items aren't damaged in transit.
    6. To help process your refund or exchange quickly, please include the original invoice that comes with the shipment, and details about the return/exchange.
    7. We cannot refund any shipping or customs charges, however you may be able to recover costs by contacting your local customs office directly.
    8. Our returns and exchange policy is for purchases made on www.prettybrave.com only. 
    9. Sale items are final with no exchanges, returns or credits issued.

    HOW TO RETURN
    Please email us at hello@prettybrave.com telling us your name, contact details and reason for the return. We will be in contact shortly.

    Please do not send items to our PO BOX address as they are not always delivered and subsequently can get lost.
    ITEMS PURCHASED FROM A PRETTY BRAVE STOCKIST

    Pretty Brave products purchased thru our stockists, adhere to the individual stockists policy and as such, purchased products can only be returned to the original place of purchase. 

     

    FAULTY GOODS

    We design and make our products with great care. All items are checked before sending, however in the remote event you receive an item that is faulty or damaged please contact us at hello@prettybrave.com, describe the fault, attach photos showing the problem and include your contact details. We will be in contact shortly.